Welcome

Frequently Asked Questions

 

Orders & Shipping

How do orders ship?

All orders are shipped via FedEx within 5-7 business days

How much will shipping cost?

FedEx ground shipping rates within the continental USA:

Orders less than $25: $6.00 shipping costs

Orders between $25-$50: $8.00 shipping costs

Orders over $50: FREE Ground Shipping

Additional shipping costs may be added to all customers in HI and AK. We currently do not ship outside of the USA.

Do you ship to Alaska & Hawaii?

Yes, we do ship to Alaska and Hawaii. These orders will be shipped USPS or FedEx, and additional shipping charges may apply.

Do you ship to other U.S. territories?

Yes, we do ship to other U.S. territories. These orders will be shipped USPS or FedEx, and additional shipping charges may apply.

Do you ship to APO/FPO addresses?

Yes, we do ship to APO/FPO addresses. These orders will be shipped with USPS.

Do you ship internationally?

We currently only ship within the United States, however our products are available through select international retailers. To see a list of retailers by country, please visit our store locator.

Can I track my order?

Once your order has shipped, you will receive an email providing you with tracking information.

How long will it take to receive my order?

Depending on your shipping location, it could take 7-10 business days from the time your order is processed.

 

Exchanges & Returns

Can I return or exchange my order?

As a part of our product guarantee, we want you to be 100% satisfied with every product you receive. If you have purchased through one of our authorized retailers, please return or exchange your purchase through that specific retailer. If you have placed an order directly from i play., Inc., please complete this form and we will contact you to begin the return process.

Does i play., Inc. offer a product warranty?

We want you to be 100% satisfied with every product you receive, which is why we perform an inspection on a percentage of all of our products in our Asheville distribution center. In addition, all i play., Inc. products are warranted against manufacturing defects in materials or workmanship for one year from the date of your purchase. Specific care instructions are provided for our products, and issues related to poor care/misuse of a product will not be considered a manufacturer’s defect. Upon receiving an order, each customer is responsible for adequately reviewing their new products. Any requests after one year from the date of a purchase may not be acknowledged. If a product is defective or the return is a result of our error, i play., Inc. will pay the return shipping costs.

 

Customer Service

How can I contact you?

If you have a general question, please complete this form, and we will get back to you as soon as possible. If you would like to return or exchange a product, please complete this form, and we will send you all the necessary information.

You can also reach us Monday-Friday during our office hours from 8:30am-5:00pm EST at 1-800-876-1574, or by emailing us at contactus@iplaybaby.com.

Where can I find sizing information?

Sizing guides can be found on each product page by clicking "Size and Age Information".

What kinds of emails do you send to your subscribers?

Email is one of the best ways to stay in touch with our customers. By subscribing to our email list, you will receive information about special promotions, discounts, giveaways, new products, homemade baby food recipes, activities for baby’s development, and more!

You can also stay updated by following us on Facebook, Instagram, Pinterest, Twitter, and YouTube!

I shared a photo with i play., Inc. on social media. Will you share it on your page?

Seeing babies enjoying our products is always encouraging and fulfilling. When you share a photo of your baby, tag @iplaybaby or use the hashtags #iplaybaby, #greensprouts, #growhealthy, and #growhealthygrowhappy and we may share your photo with the rest of our audience. In the event that we share a photo, and you would like us to remove it for any reason, please email us at marketing@iplaybaby.com.

Will you ever share my personal information?

We understand the sensitivity of your personal information and we will never share your information with other parties. When you place an order, we do ask for your email address so we can send you updates regarding your order and keep you up to date on exciting news and promotions. If you no longer wish you receive emails, you may remove yourself from our email list at any time.  All other personal information is used for order processing purposes and is kept private and secure.

 

About i play., Inc

How long have you been in business?

Becky Cannon founded i play.® in 1982 out of a desire to share the natural products she used as a mother with other parents. Becky had her first daughter, Emi, while living in Japan, where she studied natural foods and taught at the Dream Window Kindergarten for three years. After moving back to the States, and while preparing for the birth of her second daughter, Mari, Becky missed the unique baby products she discovered while living abroad. Soon, Becky began importing wool diaper covers from Japan in order to make them available for other parents in the States. Today, Becky, Emi, and Mari are the mother-daughter owners of i play., Inc., and they continue to focus on creating the best baby-friendly products for other families. What started with one mail-order item has grown into a family of brands, offering hundreds of natural baby products. Explore more about our story.

What is the difference between i play.®, green sprouts®, grow healthy and grow healthy. grow happy.?

i play.® baby wear supports a child’s innate quality of being that is expressed through play. Swim Wear, Sun Wear, and Play Wear are designed for function and comfort to support movement, connection to nature, and having fun.

green sprouts® baby care promotes holistic early child development with functional Feeding, Toys, and Wellness items. They are made from safer materials to protect from the inside out, and to support whole learning and natural health.

grow healthy baby fare offers the nutrition to establish the foundation for lifelong health. Daily Food, Snacks, and Remedies provide real nourishment from nature’s principles by supplying the staples for homemade baby food, while encouraging the use of fresh, organic, seasonal, and local produce. 

grow healthy. grow happy. is an educational initiative that provides information for parents and caregivers to burture their child's physical, emotional, and mental development naturally. The resource includes a comprehensive and practical book and e-book, specialty books, and an information-rich and experiential website with ideas, activities, recipes, remedies, videos, and references.

Where can I buy i play.® and green sprouts® products?

i play.® and green sprouts® products are available at selected retailers and online at www.iplaybaby.com. To find a store near you, please visit our store locator.

I want to carry i play.® and green sprouts® products in my store. How do I become an authorized retailer?

We’re excited about your interest in i play., Inc.! Please complete this form to help us learn more about your store, and we will contact you as soon as possible.

You can also email customercare@iplaybaby.com to begin setting up your account.

What does it mean to join the grow healthy. grow happy community?

The grow healthy. grow happy community is a resource for you and your family to help nurture your baby. You will find information from the book, Grow Happy. Grow Healthy. The Whole Baby Guide, as well as new information about trending topics and products you may be interested in. The community is also a great place for interactions with other parents!

How do I know your products are safe for my baby?

Our top priority at i play., Inc. is the health and happiness of the children we create products for. Since 1982, we have been paying close attention to the importance of using natural materials, as well as avoiding potentially harmful substances in the manufacturing of our products. Our merchandise undergoes extensive testing and adheres to strict safety standards. All of our products are formaldehyde, BPA- and PVC-free. We believe it is our responsibility to monitor the quality of our products, and we are continually researching ways to make safer products at an affordable price. To learn more about the materials we use, please visit our Product Story. In addition to this resource, each product is paired with relevant safety information on each listing.

What do all of these icons mean?

Our product icons highlight key features of each product. These icons showcase the safety, usability, sustainability, and performance of our products. To learn more about these icons and what they symbolize, please visit our Product Story page.  

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