i play., Inc. and the Family of Brands

How long have you been in business?

Becky Cannon founded i play.® in 1982 out of a desire to share the natural products she used as a mother with other parents. Becky spent three years studying natural foods and teaching young children at the Dream Window Kindergarten in Japan, where she also had her first daughter Emi. After moving back to the States and preparing for the birth of her second daughter, Mari, Becky missed the unique baby products she discovered in Japan. Soon, Becky began importing wool diaper covers from Japan to make them available for other parents.Today, Becky, Emi, and Mari are the mother-daughter owners of i play., Inc., and they continue to focus on creating the best baby-friendly products for other families. What started with one mail-order item has grown into an offering of a family of brands and hundreds of natural baby products. Explore more about our story.

What is the difference between i play.® and green sprouts®?

i play.® and green sprouts® are a part of the i play., Inc. family of brands. Under i play., Inc., the i play.® line of products protects babies on the outside, green sprouts® promotes babies’ wellness from the inside, and grow healthy™ nourishes growth and development from within.

i play.®

Contact with the natural world gives children significant health and developmental benefits. The primary ways that children develop physically, emotionally, and cognitively are through play and experiencing nature in daily life. Fresh air, sunshine, and exercise nourish a child’s body and mind and give him a deep sense of being. i play.® focuses on protecting babies on the outside, while promoting a sense of wonder and connection to nature. i play.® products have colorful designs, as well as safe and convenient features, which encourage healthy lifestyles through play.

green sprouts®
Like newly sprouted seeds, babies need the best possible conditions for optimal health and growth. Since babies explore the world through their senses, they are vulnerable to elements in their environment. It is important that the products they encounter are made with safe materials that are researched and tested.
green sprouts® focuses on protecting babies from the inside out, while promoting healthy  development and a connection to nature. green sprouts® products have colorful designs in a range of choices with safe and convenient features to help little ones grow up healthy and happy.

Where can I buy i play.® and green sprouts® products?

i play.® and green sprouts® products are available at selected retailers and online at www.iplaybaby.com. To find a store near you, please visit our store locator.

I want to carry i play.® and green sprouts® products in my store. How do I become an authorized retailer?

We’re excited about your interest in i play., Inc.! Please complete this form to help us learn more about your store, and we will contact you as soon as possible.

You can also email customercare@iplaybaby.com to begin setting up your account.

How can I contact you?

If you have a general question, please complete out this form, and we will get back to you as soon as possible.
If you would like to return or exchange a product for any reason, please complete this form, and we will send you all necessary information.
If you are interested in becoming a retailer, please complete this form and the appropriate sales person will get back to you as soon as possible. You can also reach us Monday-Friday from 8:30-5:00 EST at 1-800-876-1574 or by emailing contactus@iplaybaby.com.

Product Safety and Guarantee

How do I know your products are safe for my baby?

Our top priority at i play., Inc. is the health and happiness of babies. Since 1982, we have paid close attention to the importance of using natural materials, as well as avoiding potentially harmful substances in our products. Our products undergo extensive testing and adhere to strict safety standards. All of our products are PVC, BPA, and formamide free. We believe it is our responsibility to monitor the quality of our products. We are continually researching ways to make safer products at an affordable price. i play., Inc. has always focused on doing the best thing, the right thing for babies. To learn more about the materials we use, please visit our Product Story. There is also relevant material and safety information on each product listing.

What do all of these icons mean?

Our product icons highlight key features of the product. If you would like to learn more about our product features, visit the Product Story page.

Does i play., Inc. offer a product warranty?

We want you to be 100% satisfied with every product you receive. While we do inspect a certain percentage of all of our products, we are unable to catch everything. All i play., Inc. products are warranted against manufacturing defects in materials or workmanship for one year from the date of purchase. Failure to follow specific product care instructions will not be considered a manufacturers defect. The customer is responsible for adequate review of shipment upon delivery. Any requests after one year from date of purchase may not be acknowledged. i play., Inc. will pay the return shipping costs if the product is defective or the return is a result of our error.

If you believe your product has a manufacturing defect, please click here.

If you are unsatisfied with a product for any other reason, we still want to know! Please contact us here.

What kind of dyes do you use?

We love using vibrant hues but only when they are safe for your baby. All organic layette and organic soft toys are made with low impact, azo-free dyes to prevent any irritation to your baby’s skin. All stains on wooden toys are water-based and non-toxic.

If you have a question about a specific product, we are happy to provide more details. Please email us at contactus@iplaybaby.com

Product Features and Care

I recycled my packaging and no longer have it. Where can I find care information and instructions for products?

You can easily view care instructions for all of our products by simply finding the product on our site and scrolling down to the care instructions listed under the Add to Cart button.

Where can I buy replacement parts?

We do not carry replacement parts for all of our products. We are aware of the need for specific replacement parts and are working to incorporate these items in the future.

We currently sell replacement straws for our green sprouts® Aqua Bottle and our Glass Sip & Straw Cup. You can purchase them here!

What is bioplastic?

Bioplastic has many of the same practical qualities as plastic—durable, easy-to-clean, easy-to-go—but it is made primarily from plant resins, such as corn, bamboo, or potato. Bioplastics are an eco-friendly alternative to plastic and are less dependent on petroleum. Many bioplastics contain small amounts of polypropylene for added stability and flexibility, and some bioplastics are even 100% compostable.

We offer a variety of bioplastic feeding items and toys that are safe for your baby.

What is the difference between the Ultimate Swim Diaper and other swim diapers?

The main purpose of a swim diaper is to keep solid waste out of the water to help prevent waterborne illnesses. The Ultimate Swim Diaper features three layers of patented protection—a waterproof outer layer to prevent leakage, an absorbent inner layer to absorb wetness and contain accidents, and a wickaway lining to pull moisture away from your baby’s skin. In addition to its three layers of protection, the Ultimate Swim Diaper has snug-fitting legs and waist to also contain solid matter.

And it is reusable! Unlike disposable swim diapers that puff up from super absorbent gels as soon as the hit the water, the Ultimate Swim Diaper is lightweight and won’t weigh your baby down in the water! The Ultimate Swim Diaper is also an economical alternative to disposables! Simply use, wash, and reuse all season long!

Did we mention all swim diapers have UPF 50+ protection? The Ultimate Swim Diaper really does give your baby all-in-one protection!

Click here to watch a video highlighting all the awesome features of the Ultimate Swim Diaper

What gives all i play.® swimwear products UPF 50+ protection?

All i play.® swimwear products have a non-toxic coating to add an additional layer of sun protection for babies’ sensitive skin. The coating is invisible and acts like a mirror to deflect harmful UVA and UVB rays, keepings them from penetrating through the fabric onto your baby’s skin. The coating is considered to be durable for the life of the garment. It is long-lasting, but will start to gradually wash out after approximately 30 washes.

Although it is a chemical process, it has been tested and passed the Oeko-Tex 100 certification process. This certification ensures us that the process does not contain harmful substances. We share the Oeko-Tex commitment to your personal safety and supporting environmentally sound processes.

Orders and Shipping

How do orders ship?

All orders are shipped via FedEx within 3-5 business days.

Do you ship to Alaska and Hawaii?

We do ship to Alaska and Hawaii. These orders will be shipped USPS or FedEx. Additional shipping charges may apply.

Do you ship to other U.S. territories?

We do ship to other U.S. territories. These orders will be shipped USPS or FedEx. Additional shipping charges may apply.

Do you ship to APO/FPO addresses?

We do ship to APO/FPO addresses. These orders will be shipped USPS.

Do you ship internationally?

We currently ship within the United States only. However, our products are available through select international retailers. To see a list of retailers by country, please visit our store locator.

Can I track my order?

Once your order is processed, you will receive a confirmation email that includes the tracking number for your order. To track your order, simply click on this tracking number or enter the number on FedEx.com.

How long will it take to receive my order?

Depending on your shipping location, it could take 7-10 business days from the time your order is processed.

Returns and Exchanges

Can I return or exchange my order?

As part of our product guarantee, we want you to be 100% satisfied with every product you receive. If you purchased through on of our authorized retailers, please return or exchange your purchase through that retailer. If you purchased your product directly from i play., Inc., please complete this form and we will contact you to begin the return process.

Communication and Privacy

What does it mean to join the grow healthy. grow happy. community?

The grow healthy. grow happy. community is a resource for you and your family to help nurture your baby. You will find information from the book, Grow Healthy. Grow Happy. The Whole Baby Guide, as well as new information about trending topics and products you may be interested in. The community is also a place for you to interact with other parents!

What kind of emails do you send?

We love to stay in touch with our customers, and email is one of the best ways! By subscribing to or email list, you will receive emails about special promotions and discounts, giveaways, new products, homemade baby food recipes, activities to help build your baby’s development, and more!

You can also stay updated by following us on social media!
Facebook (@iplaybaby)
Twitter (@iplayinc)
Pinterest (@iplaybaby)
Instagram (@iplaybaby)

I shared a photo with i play., Inc. on social media. Will you share it on your page?

Seeing your adorable baby using our products is the best thing about our jobs! When you share a photo of your baby tagging @iplaybaby or using the hashtag #iplaybaby or #greensprouts on any of our social media accounts, we may share it with the rest of our audience. If we do share your photo and you would like us to remove it for any reason, please email us at marketing@iplaybaby.com.

Will you ever share my personal information?

We understand the sensitivity of your personal information and will never share or sell your personal information with other parties. When you place an order, we do ask for your personal email address so we can send updates regarding your order, and keep you up to date on exciting news. If you no longer wish to receive emails, you may opt-out at any time.

All other personal information is used for order processing purposes and is kept private and secure.


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